Chinchill.ai

Privacy Policy

Last Updated: Oct 3, 2025

1. Introduction

Chinchill AI, Inc. (“Chinchill AI”, 'we,' 'us,' or 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chinchill.ai (the 'Site') or use our services (the 'Services').

This Privacy Policy applies to all visitors, users, and others who access the Site or Services, regardless of their location.

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Site or Services.

1. Introduction

Chinchill AI, Inc. (“Chinchill AI”, 'we,' 'us,' or 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chinchill.ai (the 'Site') or use our services (the 'Services').

This Privacy Policy applies to all visitors, users, and others who access the Site or Services, regardless of their location.

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Site or Services.

2. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Chinchill AI, Inc.

Email: [email protected]

Address: 299 California Ave, Startup Island TAIWAN -Silicon Valley Hub, Attention: Chinchill AI, Palo Alto, CA 94306-1935 USA

3. Information We Collect

3.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, job title
  • Account Information: Username, password, billing information (if applicable)
  • Communications: Any information you provide when you contact us, subscribe to newsletters, or participate in surveys
  • Professional Information: Business details, industry, company size

3.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, click-stream data, referring URLs
  • Location Data: Approximate geographic location based on IP address (country/region level)

3.3 Information from Third Parties

  • Analytics Providers: Data about how you use our Site
  • Business Information Providers: Publicly available professional information for business-to-business marketing

4. How We Use Your Information

4.1 To Provide and Improve Services

  • Deliver and maintain our Services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Improve and optimize our Site and Services

4.2 For Marketing and Communications

  • Send you marketing emails about our Services, features, and offers
  • Conduct targeted advertising campaigns
  • Analyze marketing effectiveness
  • Send newsletters and updates (with your consent where required)

4.3 For Analytics and Business Operations

  • Understand how visitors use our Site
  • Analyze trends and user behavior
  • Generate statistical information
  • Conduct research and analysis

4.4 For Legal and Security Purposes

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud and security threats
  • Enforce our terms and conditions

6. Tracking Technologies

We do not currently use cookies or similar tracking technologies for analytics or advertising purposes. If we implement such technologies in the future, we will update this Privacy Policy and provide you with appropriate controls. Our Site uses only strictly necessary technical features required for basic functionality (such as session management for logged-in users).

7. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: Email service providers, CRM platforms, payment processors, cloud hosting providers
  • Advertising Partners: We do not currently share data with advertising partners. If we implement targeted advertising in the future, we will update this Privacy Policy.
  • Business Transfers: In connection with any merger, acquisition, sale of assets, or bankruptcy
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • With Your Consent: Any other third parties with your explicit consent
  • We do not sell your personal information for monetary compensation. However, under some privacy laws, sharing data for targeted advertising may be considered a 'sale.'

8. International Data Transfers

We are based in the United States. If you are accessing our Site from outside the United States, particularly from the EEA, UK, Canada, or other regions with different data protection laws:

  • Your information will be transferred to and processed in the United States
  • The United States may not provide the same level of data protection as your home country
  • We implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request information about what personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal exceptions)
  • Opt-Out of Marketing: Unsubscribe from marketing emails using the link in our emails
  • EEA/UK Residents (GDPR): Data Portability, Restriction of Processing, Object to Processing, Withdraw Consent, Lodge a Complaint
  • Canadian Residents (PIPEDA): Right to access and correct personal information, Right to withdraw consent, Right to file a complaint with the Privacy Commissioner of Canada
  • US Residents (CCPA/CPRA): Right to know, delete, correct, opt-out, limit use of sensitive personal information, non-discrimination
  • Other US States: Similar rights may apply depending on your state. Contact us for details.
  • Sale of Personal Information: We do not sell your personal information to third parties for monetary or other valuable consideration. We do not share personal information for targeted advertising purposes. If we implement targeted advertising in the future, we will update this Privacy Policy and provide you with opt-out options.
  • How to Exercise Your Rights: Submit a request to [email protected], verify your identity, authorized agents may make requests, response time is typically 30-45 days, appeals can be made to [email protected].

10. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy, including:

  • Account Data: As long as your account is active, plus any additional period required for legal compliance
  • Marketing Data: Until you opt-out or withdraw consent, plus any legal retention requirements
  • Legal Compliance: As required by applicable laws and regulations
  • When data is no longer needed, we will securely delete or anonymize it.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
  • Security Incidents: If we become aware of a data breach that affects your personal data, we will notify you and relevant authorities as required by law.

12. Children's Privacy

Our Site and Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at [email protected].

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

14. Do Not Track Signals

Some browsers have a 'Do Not Track' (DNT) feature. We currently do not respond to DNT signals, but we do honor Global Privacy Control (GPC) signals as opt-out requests where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when we post the revised Privacy Policy on this page with a new 'Last Updated' date. For significant changes, we will provide additional notice (such as email notification or a prominent notice on our Site) and, where required by law, obtain your consent. We encourage you to review this Privacy Policy periodically.

16. State-Specific Disclosures

California Residents: California 'Shine the Light' Law: California residents may request information about disclosures of personal information to third parties for direct marketing purposes. Contact us at [email protected]. For additional California-specific information, see Section 9.4 above. Nevada Residents: Nevada residents may opt-out of the sale of personal information. While we do not currently sell personal information as defined under Nevada law, you may submit an opt-out request to [email protected].

By using our Site or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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